Frequently Asked Questions

Credits apply to all of our products. Whether you book Snapshot, Studio, or Story, they all follow a similar workflow. Every time a photo, headshot, or video gets submitted, it uses a credit. When setting up your product, we will work with you to determine the amount of credits you will need for your activation.

A credit counts every time a photo, headshot, or video submission occurs through the platform you ordered. We give users multiple opportunities to retake their photo prior to a final submission.

We are happy to accommodate multi-lingual requests. Our products are built to be customizable, so depending on your needs, we can find a solution. Talk to our team about your use-case!

When pandemics hit, they hit! We pivoted in a new direction in response to COVID-19's impact, and our staffed photo booths have now joined the ranks of our legacy products.

Yes! Each time a user submits a headshot at the end of the Studio experience, it uses one credit. If you reject a headshot and request a retake from the admin dashboard, another credit is used when the new submission occurs.

We have a soft auto-enhancement filter that is applied by default to our headshots. This does not edit each photo on an individual basis and should not be considered professional editing. It does lightly even out the contrast and overall look of the headshot. However, we do not have extensive editing services available at this time.

We do not have the ability for users to upload their own background selections into the Studio platform at this time. All backgrounds and outputs are pre-selected by our clients for the Studios.

Our platform pushes users toward their mobile device's high-quality camera and prompts them to review guidelines, preview examples, and align themselves with a guide before submitting their photo. The dashboard allows admins to request a retake of any headshots that don't meet company standards.

Yes. We offer a selection of popular backgrounds to choose from, or you are free to supply your own set of backgrounds that match company branding or a particular output you're aiming for.

Yes. We offer virtual headshots on an annual basis! This way your current team and any new hires have uniform headshots. Ask our team for a quote!

The short answer is: it depends! Overall, we suggest booking your activation with us at least 2-3 weeks in advance, but we can, and do, operate on less lead time. Expedition costs may apply if you're operating on more of a last-minute timeline. Check out our lead times here!

After we build your Snapshot booth, we will provide you with a unique URL for you to share with your users. You can send this link directly to them in an internal communication channel, you can hyperlink it in an email, or have users scan a QR code for example!

Another way for users to access the Snapshot booth is by embedding it on a website or onto a virtual event platform.

No! We host our Snapshot booths on URLs that you can share directly with your users. There is no sign-on or app download required to access the booth. The only thing that’s necessary to open it in your web browser is a connection to Wi-Fi or Cellular data if you’re accessing it on a mobile device.

Yes! We have many clients who use Snapshot at in-person and hybrid events. Check out this blog for examples of how this has been done!

Yes, almost everything about Snapshot can be branded or customized to fit brand guidelines or particular design!

Yes! Snapshot can embed into virtual event platforms and websites that allow for custom iFrame embed codes. Let your Account Specialist know you are interested in embedding so they can add this to your order.

Here is an example of the iFrame embed code we provide:

<iframe src="https://futuredesign.virtualbooth.co" allow="camera *;microphone" style="width:100%;height:100%;border:none"></iframe>

You can embed our Snapshot galleries as well! Below you’ll find an example of the gallery iFrame embed code we provide:

<iframe src="https://snapbar.com/gallery/157CghGHWf" style="width:100%;height:100%;border:none;background-color:#ffffff;margin-top:15px"></iframe>

No, we default to keeping your booth open. Your Customer Success Specialist will be in touch with an invoice post event for any overages.

Yes, the Snapshot dashboard allows you to moderate all content in real-time.

Your Snapbar account isn’t deleted unless you request it, so you have long-term access to the Snapshot dashboard. That being said, we delete Snapshot content after roughly 90 days or sooner on request. We also leave content on longer upon request.

No, but a Customer Success Specialist will be in touch with the option to shut the site down or purchase additional credits.

We currently offer three lengths: 30, 60, or 90 seconds. However, if you need it for a different duration our team is happy to work towards a solution!